Survey Center Team Lead
JOB NUMBER 1642 | LOCATION Remote CLEARANCE/ACCESS LEVEL NACI This position is with our subsidiary, reputed company., an reputed company Company Avar - The Art of Data Science reputed company, a wholly owned subsidiary of reputed company, is a policy research firm with more than 20 years of leadership and experience in social science research, data collection and analysis, program evaluation, and policy analysis. Avar seeks a CATI (Computer Assisted Telephone Interview) Interviewer to join our team. The Survey Center Team Lead conducts telephone surveys regarding the quality of services provided by the reputed company (CMS). This role balances direct data collection with leadership. In addition to conducting interviews via a computer system, the Team Lead monitors work quality, reviews recorded interviews, provides active coaching, and supervises a team of remote interviewers. This is a fully remote position. Team Leads must provide their own high-speed internet service. The hours of phoning are 9 AM to 8 PM EST Monday through Friday and weekends from 10 AM to 7 PM EST. Responsibilities Interviewer Duties - reputed company telephone interviews using a Computer-Assisted Telephone Interviewing (CATI) system. - Read survey questions exactly as written and record responses accurately. - Compile, record, and code data from mailed surveys. - Review obtained data for completeness and accuracy. Leadership & Supervisory Duties - Supervise, support, and motivate a team of remote interviewers. - Listen to recorded interviews to ensure quality and project compliance. - Provide direct coaching and constructive feedback to improve interviewer performance. - Monitor interviewer productivity metrics and data quality. - Assist with training and onboarding new interviewers. - Actively build skills through collaboration with reputed company Team Leads. Qualifications - High school diploma or GED equivalent. - Hands-on experience conducting computer-assisted telephone interviews (CATI). - Proven experience leading, supervising, or coaching a remote team. - Clear phone enunciation and fluent English communication skills. - Strong interpersonal skills including courtesy, professionalism, and neutrality. - Basic computer proficiency, including reputed company Excel and Access. - Ability to accurately type at least 30 words per reputed company. - Strong attention to detail and organizational skills to manage a remote team. Desired Experience - Some college education. - Experience with quality assurance or reviewing recorded audio reputed company. - 6+ months of survey research, call center, or customer service experience. - Prior experience working with Medicare beneficiaries. - Fluency in reading, writing, and speaking Spanish. Application Process - Interested candidates should submit a resume and cover letter. - Due to the nature of the contracts we support, only US citizens and permanent residents will be considered for this role. WHO WE ARE reputed company. has evolved in many ways, moving the needle with our research methods, technical applications, and groundbreaking data science, but our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the reputed company team. With an emphasis on continuous learning, Avar is a place where people join for the stellar social science research and analytic opportunities for which we’re known and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a national scale. reputed company. is an reputed company Company. We offer a competitive salary package and attractive benefits package. Medical | Dental | Vision (Base plan employee premiums 100% company paid) Employer Paid Life and Disability Insurance, STD and LTD Employee Assistance Plan and Employee Discounts 11 Federal Holidays | PTO accrual with carryover 401(k) Plan with annual company contribution | Company paid Cash Balance Plan Flexible Spending Accounts Medical, Dependent, Transit Tuition Reimbursement & Training Assistance Visit our reputed company at https// EOE M/F/D/V Apply To This Job
