MS 365 Administrator
MS365 Administrator I
Location: India - Remote
Job Profile Summary
Microsoft 365 (MS365) Administration is a technical discipline responsible for the configuration, security, and day-to-day operation of the organization's Microsoft 365 tenant. The MS365 Administrator manages tenant settings, licensing, and security/compliance policies to ensure a secure, reliable, and cost-effective cloud productivity environment. This role partners closely with Security and end users to resolve escalated issues, enforce access and conditional access controls, and remediate audit findings, delivering consistent and dependable support across Exchange, Teams, SharePoint, and OneDrive.
Career Level Summary
- Requires practical, working knowledge of Microsoft 365 administration gained through hands-on experience
- Performs moderately complex assignments independently, exercising judgment within established policies and procedures
- Receives general direction from senior administrators or IT leadership on non-routine issues
- Mid-level professional role within the IT career progression track
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within the organization and with external stakeholders.
Key Responsibilities
- Manage Microsoft 365 tenant configuration, including domains, service settings, and overall tenant health.
- Administer licensing assignments and usage across the MS365 suite, optimizing allocation and cost.
- Configure and maintain security and compliance policies, including data loss prevention (DLP), retention, and information protection.
- Configure and maintain Conditional Access policies to enforce secure, compliant access across the tenant.
- Resolve escalated end-user tickets for Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
- Administer identity and access management changes in Entra ID (Azure AD), including user/group lifecycle, role assignments, and group policy.
- Implement and maintain MS365 security controls, including MFA, Defender for Office 365, and Secure Score recommendations.
- Partner with the Security team on MS365-related audit findings, driving remediation to closure.
- Monitor tenant health, license utilization, and service incidents via the Microsoft 365 admin center, escalating to Microsoft support as needed.
- Support user onboarding and offboarding, ensuring timely and accurate provisioning and de-provisioning of accounts and licenses.
- Document configuration changes, standard operating procedures, and knowledge base articles for the support team.
- Collaborate with cross-functional IT teams on MS365 upgrades, migrations, and new feature rollouts.
Knowledge
- Working knowledge of Microsoft 365 architecture, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Knowledge of identity and access management concepts, including SSO, MFA, conditional access, and role-based access control.
- Knowledge of security and compliance frameworks, including DLP, retention policies, information protection, and audit logging.
- Knowledge of ITSM ticketing, escalation, and change management processes.
Skills
- Microsoft 365 tenant administration: Exchange Online, SharePoint Online, Teams, OneDrive
- Identity and access management: Entra ID (Azure AD), Conditional Access, MFA, SSO
- Security and compliance tools: Microsoft Purview (DLP, retention, information protection), Defender for Office 365, Secure Score
- Licensing management and cost optimization across MS365 SKUs
- PowerShell scripting for MS365, Exchange Online, and Entra ID administration and automation
- Group Policy management and endpoint configuration
- Audit and compliance reporting, and remediation tracking
- ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management)
- Technical Acumen
- Process Improvement
- Stakeholder Management (external/internal)
Education
- Bachelor's Degree in Information Technology, Computer Science, or a related field required, or an equivalent combination of education and relevant certifications.
Certifications
- Microsoft 365 Certified: Administrator Expert (MS-102) preferred.
- Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred.
- Microsoft 365 Certified: Security Administrator Associate (MS-500/SC-401) a plus.
Experience
- 2 - 3 years of experience administering Microsoft 365 tenants, including Exchange Online, Entra ID (Azure AD), and MS365 security/compliance tooling required.
