Work order management (Bengaluru)
Role & responsibilities - Create, manage, and track Work Orders (WO) and Purchase Orders (PO) to ensure timely service delivery and operational efficiency. - Utilize Salesforce (SFDC) to process customer requests, maintain order records, and monitor work order status. - Coordinate the ordering of spare parts and materials required for customer service activities. - Act as the primary point of contact for customers and business partners, providing regular updates on order status and issue resolution. - Manage customer expectations through effective communication and proactive follow-up. - Collaborate with internal teams, suppliers, and external stakeholders to ensure smooth execution of service requests. - Investigate and resolve operational issues, escalating critical concerns through appropriate channels when necessary. - Maintain accurate documentation and records related to orders, inventory, customer interactions, and service activities. - Draft and communicate formal business correspondence, including customer notifications, status updates, and escalation reports. - Analyze and resolve practical business challenges by applying problem-solving and decision-making skills. - Prioritize multiple tasks effectively in a fast-paced environment while maintaining quality and accuracy. - Support process improvement initiatives to enhance operational performance and customer satisfaction. - Work closely with team members and cross-functional departments to achieve organizational objectives and service excellence. Required Qualifications & Skills: - Bachelor's Degree in Business Administration, Management, Business & IT, or a related field. - Excellent verbal and written communication skills in English. - Solid customer service, stakeholder management, and relationship-building abilities. - Experience with Salesforce (SFDC), Work Order Management, and Purchase Order processing. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Windows-based applications. - Strong analytical and problem-solving capabilities. - Ability to manage multiple priorities, portfolios, and deadlines effectively. - Excellent organizational and time management skills. - Ability to work independently as well as collaboratively within a team environment. - Strong attention to detail and commitment to maintaining accurate documentation. - Professional, cooperative, and customer-focused mindset. Looking for immediate joiner only International voice exp mandatory Excellent communication Shift - Night shift Drop your CV - / 73390064927 Subject line - WOM - Bangalore
