Walk-in || Customer Support Executive - Sales (Chennai)

Role & responsibilities 1. Customer Handling: - Respond promptly to customer inquiries via phone, email, chat, and social media. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. 2. Problem Resolution: - Identify and assess customers needs to achieve satisfaction. - Diagnose and troubleshoot technical issues and provide solutions. - Escalate unresolved issues to the appropriate internal teams and follow up until resolved. 3. Documentation and Reporting: - Maintain detailed records of customer interactions, process customer accounts, and file documents. - Prepare and distribute customer activity reports. - Provide feedback on the efficiency of the customer service process. 4. Product/Service Knowledge: - Stay updated with product knowledge and new product/service offerings. - Provide customers with information about new features and services. 5. Team Collaboration: - Work closely with team members to meet and exceed customer service goals. - Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions. Preferred candidate profile - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. - Proficient in using customer support software, databases, and tools. - Familiarity with CRM systems and practices. Personal Attributes: . - Positive attitude and a passion for providing exceptional customer service. - Customer - oriented and able to adapt/respond to different types of character - Problem-solving skills and the ability to think on your feet. Qualifications: - Bachelors degree preferred. - Proven customer support experience, sales engineer or experience as a client service representative. - Robust phone contact handling skills and active listening. .

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