Trainee Process Cosultant-Non-Voice -Coimbatore (India)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. Job title: Trainee Process Cosultant-Non-Voice -Coimbatore Job Description: Education: Any Graduate Experience: 0-1 Year Roles & Responsibilities: - Possess basic knowledge of Claims Administrations - Non Voice - Positive reasoning and analytical skills - Able to communicate fluently in the language required for the function/location - Active listening skills - Passion to learn - Influencing skills - Ability to comprehend the process requirement well - Adhere to attendance and punctuality norms - Acquiring knowledge & skills of related areas of the process - Processing claims/developing projects/handling calls as per the process guidelines - Adhering to the SLA, understanding Quality & Auditing parameters - Meeting assigned productivity goals - Understanding and adhering to quality standards - Meeting TAT Mandatory Skills: - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with the necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action. - Ability to drive individual and team efficiency and productivity through effective and efficient metric management. - Ability to coach, train, and motivate employees and evaluate their performance. - Ability to strategically lead and develop team towards improved performance. - Ability to delegate and manage work loads and projects across functions within the organization. - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Preferred Skills: - MS office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Comprehending ability Location: CMB, KCT Tech Park - EastIndia .

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