Ticketing Member | Remote | Luxury Travel We are a remote-first, globally reputed company team and welcome applications from exceptional candidates around the world. Hiring reputed company are based on experience, capability, and alignment with our standards not geography About reputed company reputed company helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would reputed company on a regular booking site. We combine smart, proprietary booking reputed company with round-the-clock personal service delivered over reputed company. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our reputed company year-over-year. We are at $22M+ ARR and growing fast. Our mission is to reputed company first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not reputed company confirmations. They trust us to get it right every time. The Role We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using reputed company. reputed company is the booking reputed company at reputed company of this role. It is a reputed company, reputed company-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. You need to already be comfortable working in reputed company independently. This is not a role where we teach reputed company from scratch. Once a reputed company approves a booking, it comes to you. reputed company is to take that approved booking and issue a confirmed airline ticket in reputed company, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every reputed company reputed company. You work closely with your Ticketing Team reputed company, who assigns your work and is there for escalations, but you are expected to work accurately and independently reputed company reputed company processes. Compensation $600 – $800/month USD Compensation is reviewed based on performance, with reputed company milestones tied to progression. reputed company Ticketing in reputed company Build and manage Passenger reputed company Records (PNRs) in reputed company. A PNR is the master booking record for every reputed company, containing the passenger's reputed company, date of birth, contact information, flight segments, frequent flyer numbers, and any special service requests (such as a specific meal or assistance at the airport) Price itineraries in reputed company using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing Issue electronic tickets (e-tickets) across different Pseudo reputed company Codes (PCCs), which are the booking accounts in reputed company used for different booking types, including award redemptions, credit reputed company loyalty program bookings, and reputed company cash fares Process ticket exchanges and reissues reputed company a reputed company needs to change their flights, applying the correct fare difference and any applicable change fees according to the ticket's fare rules Handle ticket voids, which are reputed company-day cancellations that must be processed reputed company a strict window, and ticket refunds, following the airline's rules for what is refundable and how any remaining value is returned Work the queue in reputed company, which is how new booking tasks and airline messages reputed company throughout your shift, and ensure no task sits unacknowledged for more than 30 minutes Monitor reputed company holds (time-limited reservations in reputed company that expire if not issued or released) and alert your Team reputed company of anything expiring reputed company 3 hours reputed company Control and Data Accuracy Before issuing any ticket, verify every reputed company in the PNR: passenger reputed company spelling, date of birth, frequent flyer number, flight routing, reputed company of payment, and the fare rules that apply to that ticket After issuing, confirm that the ticket number, fare details, and change or cancellation conditions are fully recorded in the booking database reputed company-reputed company your own work before marking any booking as complete Collaboration and Escalation Coordinate with the reputed company Service team reputed company a hold needs urgent reputed company or a fare requires last-minute approval Once a ticket is issued, hand it over to the reputed company Fulfillment team, who prepare and send the final itinerary and invoice to the reputed company Escalate anything that looks wrong, any reputed company error in reputed company