Tele calling - MS Rain tours, Kolkata

September 14, 2026

Job Requirements Job Title: Customer Care ExecutiveCompany Name: M/S Rain tours and travelsLocation: Kolkata, West BengalSalary: ₹12500 - ₹23500/monthQualification: 12th Standard / PUC Job Description:Join our team as a Customer Care Executive at M/S Rain tours and travels in Kolkata. As a Customer Care Executive, you will be a key point of contact for our customers, assisting them with their inquiries, providing information about our services, and ensuring a positive customer experience. Key Responsibilities:<ul><li>Answer incoming customer inquiries via phone and email.</li><li>Provide information about our travel services, packages, and itineraries.</li><li>Assist customers with booking, cancellation, and other travel-related queries.</li><li>Address customer concerns and resolve issues in a timely and professional manner.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul> Qualifications and Skills:<ul><li>Minimum educational requirement: 12th Standard / PUC.</li><li>Strong customer service orientation.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to handle customer inquiries and concerns with empathy and professionalism.</li><li>Basic computer skills for data entry and communication.</li></ul> Salary and Benefits:<ul><li>Competitive salary ranging from ₹12500 to ₹23500/month.</li><li>Full-time position with a day shift and 6 working days per week.</li><li>Phone allowance to support your communication with customers.</li><li>Opportunity to contribute to the travel industry and enhance customer service skills.</li></ul> FAQs:Q. What qualifications are required for this role?A. A minimum of 12th Standard / PUC education level is required. Q. What are the main responsibilities of a Customer Care Executive?A. Customer Care Executives handle customer inquiries, provide information about services, assist with bookings, and address concerns. Q. What is the working schedule for this position?A. This is a full-time role with a day shift and 6 working days per week. Q. What documents are needed for the application?A. You will need to provide a copy of your Aadhaar Card and any other relevant documents. Q. Is there an allowance for using personal phone for work?A. Yes, a phone allowance is provided to support your communication with customers.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER