Technical Support Specialist - Telecom Process

Job Summary:

We are seeking a knowledgeable and customer-oriented Telecom Product Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of LAN, VPN, Networking, Modem, and other telecom products. This role involves providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

To apply, call Deepanshu on 9289040051

Key Responsibilities:

  • Customer Support:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide detailed information about telecom products and services.
  • Assist customers with setup, configuration, and troubleshooting of LAN, VPN, Networking, and Modem issues.
  • Educate customers on the use of telecom products to enhance their experience.

  • Technical Troubleshooting:
  • Diagnose and resolve technical issues related to telecom products.
  • Guide customers through step-by-step solutions.
  • Escalate complex issues to higher-level technical support when necessary.

  • Product Knowledge:
  • Maintain up-to-date knowledge of telecom products, services, and industry trends.
  • Participate in ongoing training and development programs.

  • Customer Relationship Management:
  • Build and maintain strong relationships with customers.
  • Record and manage customer interactions and transactions in the CRM system.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

  • Team Collaboration:
  • Work closely with other customer service specialists and technical support teams.
  • Share insights and feedback to improve customer service processes and product offerings.

Qualifications:
  • Education:
  • Graduates and Undergraduate can apply.

  • Experience:
  • Minimum of 1 years of customer service experience in the telecom industry.
  • Proven experience with LAN, VPN, Networking, Modem, and other telecom products.

  • Skills:
  • Strong technical troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical customers.
  • Proficiency with CRM software and customer service tools.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.

Working Conditions:
  • Full-time position with regular office hours.
  • May require occasional evening or weekend shifts.
  • Ability to work in a fast-paced environment.
Benefits:
  • Competitive salary and performance-based incentives.
  • Health Insurance.
  • Paid time off and holidays.
  • Professional development opportunities.
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