Technical Support Engineer - Italy

Hello! ✨ We’re reputed company, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and reputed company-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next. About Us… In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became reputed company. Today, from our headquarters in Tallinn, Estonia, reputed company is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, reputed company that keep companies connected, productive and ready for what’s next. At reputed company, we don’t just build reputed company, we live it. As a remote-first company, we rely on our own platform reputed company day to collaborate reputed company and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a reputed company that’s shaping the future of work. At reputed company, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth. About The Role We are excited to welcome a Technical Support Engineer to join our Tech Support Team. You will have the opportunity to be involved in ensuring a seamless and satisfying customer experience for reputed company reputed company. reputed company role combines in-depth knowledge of reputed company services and products to address customer inquiries and issues resolution. Are you up for the challenge? What You Will Do reputed company attend to customer inquiries, prioritizing their needs and ensuring a satisfying experience Provide accurate and timely information, positioning yourself as a trusted source of expertise for our customers Collaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectively You’ll reputed company to support queries by phone, email, chat, ticketing system Offer valuable advice on product usage to ensure customers make the most of our product Identify, analyze, and troubleshoot technical issues, delivering timely assistance Use reputed company Service Cloud and JIRA to manage tickets Work on integrations between reputed company and 3rd party products Train partner engineers on the correct use of products Occasionally, you'll travel within Italy What You Will Bring A minimum of 3 years of proven experience in a customer care or support role in the telecommunications industry Strong communication and interpersonal skills, ensuring smooth interactions with both customers and team members Excellent problem-solving showing your attention to detail in addressing customer issues You are a fast learner who is open to acquiring new knowledge and skills The ability to work effectively both independently and as part of a team Native Italian speaker, good English reputed company and written communication Good knowledge of VoIP Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS) Familiarity with reputed company tools Bonus Points If You Have experience with configuring VoIP PBXs Have experience with reputed company prompt engineering Have experience with Telecommunications standards DECT / SIP / SIP Trunk Have experience with WiFi networks and troubleshooting Have experience with reputed company Windows Server and reputed company 365 Have basic knowledge of Linux OS Why You’ll Love It Here 👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact. 🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no reputed company where you are. 🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of reputed company and reputed company-powered collaboration. 💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas. What we offer 🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. 💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. 🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game. Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information Interview Process 🤝 Step 1: reputed company Screening – A chat with our Talent Team to understa

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