Technical Program Manager, PDP Ops

Netflix is one of the worlds leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The TeamPDP OPS Partnerships manages a diverse partner ecosystem consisting of creative agencies, media processing facilities, and metadata/tagging specialists. Collectively, these vendors are responsible for delivering the assets necessary to discover, promote, and stream titles on service.The RoleThe Technical Program Manager is responsible for executing technical program improvements in line with multi-year strategic objectives. You will be a crucial execution partner developing the data & reporting infrastructure necessary to ensure adherence to our delivery specifications, external spend and billings, and evolving KPIs. This role will also be responsible for supporting/maintaining home-grown task management solutions used to externalize work to our vendors.Internally, you will work closely with our partner managers, fellow TPMs, and analytical and operational teams to support the development of partnerships that are nimble, nuanced and set a new bar.This role provides an exciting opportunity to learn about Netflix Product promo media space, tagging workflows like ads and annotations, and our non-branded, licensed content delivery ecosystem. You will develop deep relationships with each of these teams in support of advancing internal technical programs.Desired BackgroundThe IntangiblesYou are a problem solver. You are able to breakdown challenges into bite-sized solutions to ensure continued progress You are data-driven, passionate about metrics/analytics, and use these signals to consistently improveYou are a self-motivator. You proactively anticipate the needs of your stakeholdersHard SkillsYou have strong data analytics skills with 5 years of relevant experience. You’re no stranger to writing complex SQL queries with multiple joins, case statements, etc. You have familiarity working in big data environments and have a lot of experience with ETL data processesYou are experienced in designing and building data pipelines, extracting data from various sources including third-party tools/applications, and creating medallion table architectures with star schemas.You have strong data visualisation skills. We’re looking for a candidate that has a lot of experience using Tableau to develop both operational and financial dashboards. Our ideal candidate has experience building multipurpose dashboards that offer visualisations at different levels, catering to the unique data discovery needs of various user groups, including project/program managers and executivesNice To HavesFamiliarity with at least one programming language (JS or Python preferred)Experience as a Zendesk administrator Airtable proficiencyResponsibilitiesDevelop data and reporting infrastructure to support strategic needs of PDP Ops Partner ManagersSet-up monitoring on all data workflows, triage issues, and continuously work to improve stability/reliabilityEnsure metrics are an accurate reflection of vendor performance, develop/support systematized reattribution workflows to ensure partners are not being penalized unfairlyProvide frontline support for our home-grown task management solutionTriage day-to-day Project Management escalations from internal and external stakeholdersInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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