Technical Engineer (Amazon Connect and CloudWatch)

This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.
​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

  • 5+ years of experience in software development or cloud/DevOps engineering.

  • Strong knowledge of Node.js (v18+), Python, JavaScript.

  • Advanced AWS experience, including IAM, VPC, networking basics.

  • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

  • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

  • Familiarity with incident/problem management, observability, and automation scripting.

  • Experience with Terraform/CloudFormation for monitoring infrastructure.

  • Advanced spoken and written English.

Responsibilities

  • Amazon Connect & Telephony

    • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.

    • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

    • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.

    • Customize agent dashboards/CCP using JavaScript/React.

  • Cloud Monitoring & Observability

    • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.

    • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

    • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.

    • Implement monitoring infrastructure as code using Terraform or CloudFormation.

    • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

  • Analytics & Reporting

    • Build real-time dashboards using Amazon Connect metrics.

    • Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants.

Salary: 3600This offer from "Global Rabbits" has been enriched by Jobgether.com and got a 0% flex score.
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