Techmahindra hiring bangalore ,Sal 6lks Electronic city

Job description

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile


freshers:5.5lks

Experienced:6.2lks

  • 0-5 years of experience in BPO industry or related field (education/CSR).
  • Excellent communication skills in English language (written & spoken).
  • Ability to work on rotational shifts including night shifts.
  • Strong problem-solving skills with attention to detail.
  • Willingness to learn new processes quickly.

  • kashish@7816842400
  • kim @7829523175
  • call muthamma@9886112583
  • call priya@7848820045

Hi,

Your interview has been scheduled @ ignites Human capital services.

4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078.

Land mark:Near to LEVELS PUB JP NAGAR

Voice / Blended - Other,
IT Services & Consulting,
Customer Success, Service & Operations,
Full Time, Permanent
Voice / Blended
Education
Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Education
Customer SupportCSRBpo VoiceCallsCustomer CareenglishVoice ProcesscustomerInternational BPOInternational Voice Process
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