Sr Dynamics 365 Analyst - Customer Service

<p><strong>Requirements Gathering</strong>: Ability to define business and functional requirements by engaging with stakeholders, ensuring alignment with Microsoft Dynamics 365 and Power Platform capabilities.</p><p><strong>Solution Design: </strong>Expertise in collaborating with Solution Architects and Developers to create high-level and low-level solution designs.</p><p><strong>Product Vision: </strong>Capability to work closely with the Product Owner to shape and contribute to the Product Vision.</p><p><strong>Backlog Management: </strong>Proficiency in owning and managing the Product Backlog, documenting requirements in User Stories, and securing sign-off from the Product Owner before development.</p><p><strong>Functional Design</strong>: Ensure that solutions meet user needs and are consistent with Dynamics 365 and Power Platform capabilities.</p><p><strong>Development Support: </strong>Provide daily support to the Development Team, including detailed specifications and descriptions of User Stories.</p><p><strong>Dependency Management: </strong>Skill in managing dependencies of the Product Backlog with other products.</p><p><strong>Configuration and Testing: </strong>Ability to perform basic configuration tasks and execute tests effectively.</p><p><strong>Training and Documentation: </strong>Contribute to the development of training materials, process documentation, and Gap Analysis.</p><p><strong>User Support: </strong>Assist Key Users in testing activities, providing guidance, and addressing their inquiries.</p>

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