Shopify Account Manager (D2C eCommerce Automobile Accessories)

We are looking for a proactive and detail-oriented Shopify Account Manager to manage and grow our Shopify store. The ideal candidate should have hands-on experience in Shopify store management, product listing, inventory management, sales tracking, order processing, promotions, and customer support. The candidate will be responsible for ensuring smooth day-to-day operations while driving online sales and improving customer experience.

Key Responsibilities

Shopify Store Management

  • Manage complete Shopify store operations.
  • Create, update, and optimize product listings.
  • Upload products with accurate titles, descriptions, images, pricing, variants, and SEO details.
  • Organize collections, navigation menus, and product categories.
  • Maintain store hygiene and ensure all products are live and error-free.
Product Listing & Catalog Management
  • Create SEO-friendly product titles and descriptions.
  • Manage product variants, tags, SKUs, pricing, and inventory.
  • Upload bulk listings using CSV when required.
  • Ensure product information remains accurate and updated.
Inventory & Order Management
  • Monitor inventory levels and coordinate stock updates.
  • Process customer orders and ensure timely fulfillment.
  • Coordinate with warehouse/logistics teams for dispatch.
  • Track returns, cancellations, and replacement orders.
Sales & Performance Monitoring
  • Track daily, weekly, and monthly sales performance.
  • Analyze best-selling and low-performing products.
  • Prepare sales reports and performance dashboards.
  • Recommend strategies to improve conversions and revenue.
Promotions & Marketing Support
  • Create and manage discount codes, offers, bundles, and seasonal promotions.
  • Coordinate with digital marketing teams for campaigns.
  • Assist in launching new products and promotional activities.
  • Monitor campaign performance and sales impact.
Customer Support Coordination
  • Handle customer queries via email, chat, and phone.
  • Resolve order-related issues professionally.
  • Coordinate refunds, exchanges, and complaints.
  • Maintain high customer satisfaction ratings.
Website Maintenance
  • Update banners, homepage sections, collections, and promotional content.
  • Test website functionality and report technical issues.
  • Coordinate with developers for bug fixes and improvements.
Reporting & Analytics
  • Generate daily, weekly, and monthly reports.

  • Monitor KPIs including

  • Sales Revenue

  • Conversion Rate

  • Average Order Value (AOV)

  • Customer Retention

  • Traffic Performance

  • Inventory Status
  • Suggest data-driven improvements.

Required Skills
  • Strong hands-on experience with Shopify Admin.
  • Product listing and catalog management.
  • Inventory and order management.
  • Shopify Apps integration.
  • Basic understanding of Shopify SEO.
  • Knowledge of Shopify Analytics and Reports.
  • MS Excel / Google Sheets proficiency.
  • Excellent communication and coordination skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks under deadlines.
Preferred Skills
  • Experience with Shopify Plus.
  • Knowledge of Google Analytics (GA4).
  • Understanding of Meta Ads and Google Ads coordination.
  • Basic knowledge of HTML/CSS (preferred).
  • Experience with Klaviyo, Judge.me, Loox, or other Shopify apps.
  • Familiarity with payment gateways and shipping integrations.
Key Performance Indicators (KPIs)
  • Product Listing Accuracy
  • Sales Growth
  • Inventory Accuracy
  • Order Processing TAT
  • Website Update Timeliness
  • Customer Satisfaction
  • Conversion Rate Improvement
  • Revenue Growth
  • Return & Cancellation Control
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