ServiceNow FSM

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Key Responsibilities

  • Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.

  • Tasks: Design and implement task management processes, ensuring timely execution and follow-up.

  • Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.

  • Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.

  • Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.

  • Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.

  • Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.

  • Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.

  • Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.

  • Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.

Required Qualifications To Be Successful In This Role

  • Experience: 3+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.

  • Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.

  • Certifications: ServiceNow Certified System Administrator, FSM Implementor.

Additional Information

  • Job Type: Permanent Full Time

  • Work Profile: Hybrid (Work from Office/ Remote)

  • Years of Experience: 5-7 Years

  • Location: Bangalore

What We Offer

  • Competitive salaries and comprehensive health benefits

  • Flexible work hours and remote work options.

  • Professional development and training opportunities.

  • A supportive and inclusive work environment

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