Service Manager – Malaysia, Singapore

Job Description:

  • Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
  • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
  • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
  • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
  • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
  • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Requirements:

  • Language Skills: Advanced level of English and Malay – you’ll need to speak and write fluently.
  • Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits:

  • Remote Work: Work from the comfort of your home!
  • Salary: base payment + monthly bonus.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.
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