Senior Executive — Telecalling

WE’RE HIRING | Senior Executive – Telecalling

Location: Connaught Place, Delhi

Experience: 3–5 Years

Preferred Background: Logistics / Freight Forwarding

Salary: ₹30,000 – ₹40,000/month

Role Overview

We are looking for an experienced and well-spoken Senior Executive – Telecalling who can independently manage day-to-day client and vendor communication for our freight forwarding operations, from quotation preparation to follow-ups and relationship building.

Key Responsibilities

  • Prepare Air Waybills (AWB) accurately and on time.
  • Prepare and send freight quotations to customers based on vendor inputs.
  • Follow up with customers and vendors on quotations, bookings, and shipment status.
  • Handle inbound/outbound calls, new inquiries, client servicing, and vendor coordination.
  • Coordinate licensing and documentation requirements with clients and vendors.
  • Build and maintain strong customer and vendor relationships.
  • Track quotation and booking status in internal records/CRM.
  • Achieve daily/weekly targets for calls, leads, and sales.
  • Coordinate between operations, clients, and vendors for smooth communication and issue resolution.
  • Escalate pricing or service-related issues to management when required.
Skills & Requirements
  • 3–5 years of experience in telecalling, coordination, or customer service.
  • Logistics/Freight Forwarding experience strongly preferred.
  • Excellent verbal and written communication skills in English.
  • Confident telephone manner with inbound and outbound calls.
  • Good command of MS Excel, Word, and Email.
  • Strong follow-up skills and ability to manage multiple client/vendor communications.
  • Proactive, polite, persistent, and relationship-oriented approach.
What We Offer
  • Fixed monthly salary of ₹30,000 – ₹40,000, based on experience.
  • Growth path into senior coordination/operations roles.
  • Stable full-time office role with a supportive team environment.
Interested Candidates Can Apply Now!

wa.me/ 919251065360

[email protected]

[email protected]

Pay: Up to ₹40,000.00 per month

Application Question(s)

  • Do you have experience in Logistics / Freight Forwarding?
  • Do you have experience preparing AWBs, freight quotations, or shipment-related documentation?
  • Are you comfortable working full-time from our office in Connaught Place, Delhi?
  • What is your current and Expected CTC?
Work Location: In person
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