Senior Customer Support Executive

<br><p>SpiceGems is hiring multiple candidates for Technical Support Executive Role.</p><p><br></p><p><strong>Salary</strong>: Best in class. </p><p><strong>Location</strong>: Kota, Rajasthan.</p><p><br></p><p><strong>Job Description:</strong></p><p><br></p><ul><li>Providing technical support to the clients via Helpdesk.</li><li>Handle software customer complaints and provide appropriate solutions & alternatives within the time limit </li><li>To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.</li><li>Helping store owners if they have difficulties using the products. .</li><li><strong>Consolidating feedback, and convert them into improvement suggestions.</strong></li><li>Relaying feature requests and effective workarounds with team members.</li><li><strong>Ensure privacy and security practices are followed at all times for both merchants and the company.</strong></li></ul><p> </p><p><strong>Requirements:</strong></p><p><br></p><ul><li><strong>Interested in building technical skills and learning about HTML/ CSS</strong></li><li>Strong written skills and experience in Client handling.</li><li>Passion for discovering how and why products succeed.</li><li><strong>Experience as a Customer Support Specialist or similar CS role</strong></li><li>Familiarity with the E-Commerce platform is a plus.</li><li>Knowledge of customer service principles and practices</li><li>Ability to be a quick thinker, research and troubleshoot</li></ul>

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