[Remote] Studio+ Tech Consulting - Microsoft Power Platform - Senior Manager Consultant - Location OPEN

Note: The job is a remote job and is open to candidates in USA. EY is a global leader in consulting services, and they are seeking a Senior Manager Consultant for their Microsoft Power Platform practice. The role involves providing solution leadership, mentoring teams, and delivering enterprise-scale solutions while engaging with clients to drive digital transformation strategies.

Responsibilities

  • Provide solution leadership for Microsoft Dynamics 365 Contact Center and Customer Service, shaping architecture standards, solution design approaches, and strategic technical decisions across client engagements and the broader practice
  • Act as a visible technical leader within the practice, advancing platform maturity, promoting best practices, and helping client-facing teams understand and confidently apply the Microsoft AI Business Applications platform
  • Mentor and coach delivery teams and client stakeholders, strengthening capabilities in enterprise-grade solution design, secure development, integration, automation, and responsible use of AI
  • Contribute to practice operations and growth, including advising on staffing and role alignment, supporting recruitment and contractor oversight, and helping ensure the right skills are deployed to the right engagements
  • Lead the architecture and delivery of enterprise-scale solutions built on the Microsoft solutions (Copilot Studio, Dynamics 365 Contact Center and Customer Service), integrating Dataverse with Dynamics 365, Azure services, and external enterprise systems
  • Design customer- and employee-facing solutions that enable omnichannel customer service, digital self-service, case management, and workforce productivity in complex, high-volume environments
  • Apply emerging AI capabilities—including Microsoft Copilot Studio and Azure AI services—to design intelligent, adaptive solutions that enhance decision-making, automation, and customer experience
  • Embed Responsible AI and enterprise controls into solution architectures, addressing security, privacy, explainability, bias mitigation, auditability, and regulatory requirements
  • Develop reusable reference architectures, accelerators, and delivery assets to improve consistency, reduce time-to-value, and advance the technical maturity of the practice
  • Provide architectural oversight across multiple engagements, ensuring solutions meet enterprise standards for scalability, performance, security, integration, and long-term maintainability
  • Lead executive-level client engagements, including technical workshops, architecture sessions, and demonstrations that clearly articulate the value of Microsoft AI Business Applications and the Power Platform
  • Translate complex business and operating-model challenges into scalable, AI-enabled solutions, aligning technology decisions to measurable outcomes and long-term enterprise value
  • Advise clients on platform strategy, including licensing models, architectural trade-offs, cost and scalability considerations, and governance approaches such as Centers of Excellence and federated maker models
  • Guide clients through adoption and operationalization, establishing deployment patterns, lifecycle management practices, and enablement strategies that support sustained platform success
  • Manage Contact Center IP/Accelerators, shape and support pre-sales pursuits, designing and delivering compelling demonstrations, proofs-of-concept, and technical narratives that build client confidence in Microsoft AI Business Applications and the Power Platform
  • Contribute to commercial shaping, including proposal development, solution scoping, effort estimation, pricing input, and articulation of value and business cases for AI- and automation-enabled solutions
  • Identify and advise on opportunities for transformation, automation, and AI adoption within client organizations, connecting business strategy, operating-model change, and technology enablement

Skills

  • 10+ years of experience in enterprise solution architecture, with a strong focus on Microsoft Dynamics 365 Customer Engagement and at least 5+ years delivering Dynamics 365 Contact Center as an extension layer
  • Demonstrated experience designing and delivering customer- and employee-facing CRM solutions, including omnichannel customer service, case management, digital self-service, agent productivity, and workforce enablement — beyond simple workflow or task automation
  • Hands-on experience applying AI in CRM and service contexts, including Copilot Studio and Azure AI services, with an understanding of emerging patterns such as conversational AI, copilots, and agent-based automation in customer-facing scenarios
  • Strong integration architecture experience, including Dataverse integration, API-first and event-driven patterns, identity and security models, and orchestration across Micros
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