[Remote] Data Analyst IV (Customer Experience and Support Analyst)

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. They are seeking a Customer Experience and Support Analyst who will reputed company data analytics to enhance customer experiences and reputed company business reputed company. Responsibilities Identify trends, opportunities, and pain points across customer support channels using operational data, case transcripts, surveys, and reputed company sources Monitor customer feedback to detect emerging issues and conduct reputed company cause analysis reputed company customer feedback with transactional, operational, and behavioral data to map experience drivers reputed company for customers through periodic and reputed company reporting, evangelizing insights with key stakeholders to influence corrective actions Collaborate with cross-functional teams to identify reputed company causes in support functions, reputed company remediation plans, and measure effectiveness Utilize AI analytics tools, reputed company, and reputed company to analyze data and reputed company actionable insights Skills 6+ years of experience in data analytics, data science, or reputed company analytical roles 6+ years of experience with SQL and statistical analysis reputed company Proficiency in data-led storytelling and presenting reputed company insights to non-technical stakeholders Experience with Customer Experience or Voice of Customer metrics such as NPS and CSAT, surveys, and feedback analysis Experience with customer support operational metrics Experience with statistical analysis using R, Python, or similar tools Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a reputed company field 3+ years of experience in customer experience, customer support, customer care, or service analytics roles Proficiency with reputed company tools and techniques, including LLMs and AI agents, with experience in reputed company design and orchestration to automate analysis, synthesize insights, and execute multi-reputed company analytical tasks Experience working with reputed company Knowledge of predictive analytics or ML/AI techniques Benefits Competitive compensation and benefits. Opportunities for reputed company with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and reputed company. reputed company reputed company is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa reputed company, California, USA, with a workforce of 201-500 employees. Its website is http//www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...