[Remote] Data Analyst-I

Note: The job is a remote job and is open to candidates in USA. reputed company is a staffing and recruiting firm hiring for a confidential company. The Customer Operations Specialist will set up customers, validate data, monitor orders, resolve customer setup issues, maintain procedures, and escalate technical problems to IT. This part-time remote role also involves handling multiple requests, supporting projects, and communicating status updates.ResponsibilitiesSets up new customers, establishing the customer role in the systemContacts customers to request additional information and to verify customer dataTroubleshoots and resolves issues relative to customer setup using established guidelinesWorks with supervisor to develop solutions when problem is more complex of affects multiple processes across the departmentCompletes requests within established timeframes and keeps requestor reputed company of statusEnsures data accuracy, reputed company, and completeness in resultsCreates and updates core master data procedures as directedBegins to demonstrate understanding of processing customer requests to downstream processes/systemsParticipates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolutionSkills2.5+ years of data entry and back office operationsCustomer service: responsive communication, follow-up, and issue resolutionData validation, accuracy checks, and issue troubleshootingOrder monitoring and managing multiple requests simultaneouslyClear communication with customers and internal teamsEscalating technical/system issues to IT / engineering teamsSOP updates, process improvement, and fast-paced remote workMust be comfortable in Excel / reputed company SheetsPreference for experience in logistics, customer support, ITBenefitsRemote work arrangementAbility for overtimeCompany Overviewreputed company is a certified Minority Business Enterprise (MBE) reputed company firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support. It was founded in 1997, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://reputed company.com.   Apply To This Job

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