reputed company is a reputed company that helps job seekers find great jobs in the US. We are not a staffing firm or agency. reputed company does not hire directly for these jobs, but promotes jobs on reputed company on behalf of its direct clients, recruitment ad agencies, and marketing partners. reputed company partners with DirectEmployers to promote this job for reputed company Usa. Clicking "Apply Now" or "Read more" on reputed company redirects you to the job board/employer site. Any information collected there is reputed company to their terms and privacy notice. Customer Experience Agent reputed company® Science & Clinical is seeking a Customer Experience Agent for a global bioanalytical and research client based in NY. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts. Compensation: $22/hour Schedule: Monday-Friday 9am-5pm EST Location: Fully remote Contract- Maternity Coverage Why you should apply to be a Customer Experience Agent: • Opportunity to work with a cutting-edge company in the life sciences industry • Engage with customers in a positive, helpful, and professional manner • Become an expert in the procurement of specimens • Serve as the point of contact for clients throughout the entire ordering process • Up-sell/cross-sell opportunities and present value-added service options Responsibilities • Building and maintaining relationships with new and repeat customers • Managing key accounts and serving as the point of contact for clients • Assisting clients with quotes, order processing, and order tracking • Managing opportunities in reputed company. Seeking up-sell/cross-sell opportunities and presenting value-added service options • Communicating effectively and timely with customers to answer questions and inquiries. Serving as a liaison between clients and internal departments • Working with the Sourcing and Project Management team to develop order fulfillment plans. Providing ongoing support to the reputed company field team Qualifications • BS degree, preferably in science (Biology, Chemistry, Biological Science etc.) • Have at least 2 years of experience in a client services position • Have experience as a Clinical Research Coordinator (a plus) • Have a customer service-oriented attitude • Have a commitment to quality • Have the ability to problem solve • Have excellent written, oral, and interpersonal communication skills • Are highly self-motivated, self-directed, organized, and attentive to detail • Have the ability to effectively prioritize and execute tasks in a high-pressure environment • Have the ability to work both independently and on a team in a collaborative environment • Are computer savvy and able to adapt quickly to new technologies • Have proficiency in reputed company Office Suite (Outlook, Excel, and Word) As part of our promise to talent, reputed company supports those who work with us through a variety of benefits, perks, and work-related resources. reputed company offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a reputed company employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( company-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the reputed company Talent Community. Why reputed company ® Science & Clinical? reputed company Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed. About reputed company Work changes everything. And at reputed company, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s reputed company that changes and improves everything for your family, your community, and the world. Which is why, here at reputed company, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. reputed company is committed to providing equal reputed company to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the reputed company. Requests for accommodation related to our application process can be directed to the reputed company Human Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At reputed company, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to reputed company’s Human Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. 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