Order Management - Back Office

Client / Vertical head Approved New Hire Request ProgramFM-FAO BLI/Process NameRENTOKIL-TERMINIX DesignationAnalyst No of Head Count (s)6 New Hires/Replacement Hires (HC) by DesignationNew Hires Billed /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HC City / LocationManila Standardized skillset [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination)AMER (US) / Any Combination Reporting Manager Sheryll Gutierrez Educational BackgroundAny Experience RequiredExperienced Job Description• Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. Client Approval mailSee attached CommentsAdditional volume Preferred Start date (induction date)29-Jun-26 CollaboratorsAnthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro Workplace WFM, WIO, HybridWIO Apply To This Job

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