Online Reputation Manager (ORM)

Organization Overview:CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE. Its primary objective is to manage and execute outsourced responsibilities delegated by Century Financial, setting itself apart through an unwavering commitment to knowledge process services that transcend conventional data-driven and technology-centric transformationsRole Overview:We are seeking a detail-oriented, proactive, and experienced Online Reputation Executive & Public Relations Associate with expertise in public relations and content creation to manage and enhance Century Group online presence. The candidate will be responsible for monitoring and responding to client reviews, engaging with online communities, and implementing strategies to maintain and improve the companys digital reputation across various platforms.Job Description:Monitor online conversations and analyze brand sentiment.Provide regular reports on brand perception.Align PR and ORM efforts with overall brand strategy.Respond promptly to reviews on platforms like Google, Trustpilot, etc.Boost engagement on community-driven platforms like Reddit and Quora.Encourage and facilitate client reviews to build credibility.Collaborate with marketing and client services to address client concerns and improve experience.Requirement:Bachelors in Digital Marketing, Communications, Business Management, or related field.Experience in ORM, Social Media Management, PR, or Digital Marketing.Strong communication and response crafting skills.Familiar with review platforms like Google Reviews, Trustpilot.Experience with community management on Reddit, Quora.Finance/fintech experience is a plus.Knowledge of regulatory guidelines for online financial communication.Proficient in ORM tools (Google Alerts, Hootsuite, Brandwatch, etc.).

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