Manager, Customer Development - Operations & Planning

Role Purpose The Customer Development (Vertical) Operations & Planning role is responsible for driving seamless coordination across bottlers, franchise teams, and internal stakeholders to ensure effective business planning, operational execution, commercial launches, and portfolio development. The role acts as a central point of contact to support customer development initiatives, cross-functional alignment, and business growth across the Coca-Cola System. 1. Stakeholder Management & Bottler Coordination Key Responsibilities: Act as the primary coordination point between Coca-Cola and bottler teams for Customer Development initiatives.Drive end-to-end planning and execution of key business activities, including:Annual Business Planning (ABP)Monthly/Quarterly Business ReviewsCommercialization of new products and packsOperational planning and executionSales incentive program rollout and governanceCustomer Development initiatives supporting business growthEnsure timely communication, alignment, and execution across all bottler stakeholders.Track action items, follow up on deliverables, and ensure milestone adherence.Facilitate issue resolution by coordinating with relevant cross-functional teams.2. Internal Franchise Coordination & Stakeholder Management Key Responsibilities: Coordinate closely with Integrated Franchise teams to align Customer Development priorities with franchise business objectives.Serve as the central point of contact for Customer Development-related communication across franchise functions.Build strong relationships with internal stakeholders across Sales, Commercial, Finance, Supply Chain, Marketing, and Operations.Support governance meetings, business reviews, and strategic planning sessions.Ensure effective collaboration between franchise teams and bottlers for smooth execution of business plans.Drive cross-functional alignment to achieve Customer Development objectives.3. Beacon / Focus Brand Planning & Commercial Execution Key Responsibilities: Lead end-to-end planning and execution of Beacon and Focus Brand initiatives.Manage commercialization activities from planning through successful market launch.Support:Annual and monthly planningSales forecastingDemand generation planningSupply planning and executionMarketing activation trackingMonitor launch readiness and in-market execution.Coordinate with Supply Chain, Marketing, Commercial, and Bottlers to ensure timely availability of products.Support the development and execution of segregated packs and portfolio expansion initiatives.Drive Customer Development portfolio growth through effective planning and execution.4. Data Management, Business Support & Operational Enablement Key Responsibilities: Consolidate Customer Development data from all Integrated Franchises and Independent Bottlers.Prepare business reports, dashboards, presentations, and performance trackers.Support financial and supply-related issue resolution impacting Customer Development initiatives.Analyze business performance and identify operational improvement opportunities.Ensure timely availability of accurate business information for leadership reviews and decision-making.Support governance processes by maintaining high-quality business data and reporting standards.5. Cross-Vertical Coordination & Business Support Key Responsibilities: Partner with Customer Development verticals to ensure seamless execution of commercial initiatives across:Modern Trade (MT)B2BQ-CommerceE-CommerceTravel BusinessRailwaysQuick Service Restaurants (QSR)Coordinate with bottlers to ensure smooth operational execution across all channels.Support planning, commercialization, supply readiness, and business execution for cross-vertical initiatives.Facilitate communication between channel teams, bottlers, and franchise stakeholders.Identify execution challenges and proactively drive resolution through cross-functional collaboration.Key Competencies Stakeholder ManagementCross-Functional CollaborationBusiness Planning & ExecutionCommercialization & Go-to-Market PlanningForecasting & Demand PlanningProject & Program ManagementData Analysis & Business ReportingSupply Chain CoordinationCommunication & Influencing SkillsProblem Solving & Decision MakingOperational ExcellenceCustomer Development & Channel Management Location(s): India City/Cities: Gurugram Travel Required: 26% - 50% Relocation Provided: Yes Job Posting End Date: August 10, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to whats possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors curious, empowered, inclusive and agile and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to .

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...