: Key Account Manager (KAM) – Flipkart & Myntra Department: E-Commerce / Sales Location: Gurugram, Haryana Industry: Footwear / Fashion / Apparel / Lifestyle Experience: 3–7 Years Employment Type: Full-Time Reporting To: Head of E-Commerce / Business Head Company: Confidential / Hiring for a Client 1. Job Summary We are looking for a result-oriented Key Account Manager (KAM) – Flipkart & Myntra to manage and grow the company's online marketplace business. The ideal candidate will have hands-on experience managing brand accounts on Flipkart and Myntra, driving sales growth, optimizing product listings, planning promotional campaigns, managing inventory, and improving marketplace profitability. The candidate will be responsible for end-to-end marketplace account management, commercial coordination, sales performance analysis, and building strong relationships with marketplace category managers and internal stakeholders. 1. Key ResponsibilitiesA. Marketplace Account Management - Manage day-to-day business operations and account relationships with Flipkart and Myntra. - Coordinate with marketplace category managers, account managers, and other relevant stakeholders. - Develop account-specific business plans to achieve sales and profitability targets. - Identify opportunities for category expansion, product launches, and business growth. - Resolve marketplace operational issues, escalations, and account-related concerns. B. Sales Growth & Business Planning - Achieve monthly, quarterly, and annual sales and GMV targets. - Analyze sales trends, product performance, sell-through, and category growth. - Plan and execute promotional activities, festive campaigns, and major marketplace sales events. - Identify high-performing and underperforming SKUs and recommend corrective actions. - Monitor competitor pricing, assortment, discounts, and market positioning. C. Catalogue & Product Listing Management - Ensure accurate product listings, titles, descriptions, images, sizes, attributes, and pricing. - Coordinate new product onboarding and SKU activation. - Monitor product visibility, search rankings, ratings, reviews, and conversion performance. - Work with catalogue and creative teams to improve product content and listing quality. - Ensure timely resolution of listing errors and product suppression issues. D. Inventory & Order Management - Monitor inventory availability and coordinate replenishment with warehouse and supply chain teams. - Maintain optimum stock levels for fast-moving products and key sizes. - Track order fulfilment, cancellations, returns, and stock-outs. - Coordinate with internal teams to resolve inventory and fulfilment issues. - Support demand forecasting and inventory planning for promotional events. E. Pricing, Promotions & Profitability - Plan pricing strategies and marketplace promotions. - Evaluate discount structures, commissions, advertising expenses, and promotional investments. - Monitor account profitability and identify opportunities to improve contribution margins. - Coordinate commercial negotiations and promotional funding with marketplace stakeholders. - Track pending claims, deductions, payment reconciliations, and recoveries with Finance. F. Reporting & Analytics - Prepare daily, weekly, and monthly marketplace performance reports. - Monitor GMV, net sales, average selling price, conversion rate, sell-through, and returns. - Analyse campaign performance and advertising efficiency wherever applicable. - Develop sales forecasts, performance dashboards, and management MIS. - Present actionable insights and recommendations to management. G. Internal Coordination - Work closely with Marketing, Performance Marketing, Catalogue, Finance, Warehouse, and Supply Chain teams. - Ensure alignment between sales forecasts, inventory availability, pricing, and promotional plans. - Track key business deliverables and ensure timely execution. 1. Required Qualifications & Experience - Graduate in Business Administration, Commerce, Marketing, or a related field. - 3–7 years of experience in E-Commerce, Key Account Management, or Marketplace Management. - Hands-on experience managing Flipkart and Myntra accounts is strongly preferred. - Experience in footwear, apparel, fashion, lifestyle, or consumer goods is an advantage. - Robust knowledge of marketplace operations, sales planning, catalogue management, and commercial negotiations. - Proficiency in MS Excel, sales analytics, Pivot Tables, VLOOKUP/XLOOKUP, and reporting. - Strong communication, negotiation, analytical, and stakeholder-management skills. 1. Key Performance Indicators (KPIs) - Monthly sales and GMV target achievement. - Marketplace revenue growth and profitability. - SKU onboarding and product assortment expansion. - Inventory availability and stock-out reduction. - Sell-through and conversion rate improvement. - Promotional campaign performance and return on advertising spend, where applicable. - Reduction in cancellations, returns, and operational issues. - Timely settlement reconciliation and claim recovery. - Accuracy and timeliness of marketplace reporting. 1. Preferred Candidate Profile The ideal candidate should be commercially driven, analytical, proactive, and comfortable managing marketplace business independently. Candidates with direct experience handling both Flipkart and Myntra for a footwear, fashion, or apparel brand will receive preference. Key Skills: Flipkart Seller Hub, Myntra Marketplace Management, Key Account Management, E-Commerce Sales, GMV Growth, Catalogue Management, Pricing Strategy, Inventory Planning, Promotional Campaigns, Commercial Negotiation, MS Excel, Sales Analytics. Pay: ₹50,000.00 - ₹60,000.00 per month Benefits - Cell phone reimbursement - Flexible schedule Work Location: In person