International Voice Customer Support_CSA | 0-2+ Yrs | Noida

Role - International Voice Customer Support

Designation: Associate Customer Support / Senior Associate Customer Support

Band / Grade: U1 / U2

Job Location: Noida

Process: CSA Voice Support

Employment Type: Full-time / Permanent | Work from Office

Eligibility: Undergraduates and graduates may apply.

Experience: Freshers to less than 24 months U1; more than 24 months U2 (Only voice experience to be considered 100% and Non Voice/Backend etc will have 50% weightage)

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IMMEDIATE JOINERS ALERT!

We're looking for candidates who can join immediately.

If you're available, please send your CV via WhatsApp only to: 9076159575

Please note: No calls will be entertained.

Required Skills: Excellent voice communication, customer-handling and problem- solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Transport: Two-way transportation will be provided.

Key Responsibilities

  • Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
  • Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
  • Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.
Interview Process: HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion.
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