We are a people powered business. So, we’re looking for a HR Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.
What is the job?
As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Your day to day
People
•Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
•Educate and train managers on HR disciplines to foster productivity and enhance performance
•Welcome and conduct new team member orientation
•Oversee maintenance of accurate and up-to-date personnel files and records for all employees
•Ensure hotel or company hiring standards and applicable laws and regulations are followed
•Build great relations with outside contacts
Financial
•Help create the Human Resources department budget and control expenses
•Monitor staffing to manage costs
Guest Experience
•Develop creative ways to inspire and motivate team members to provide guests with a unique experience
•Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
•Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
•Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
•Ensure compliance with relevant employment laws, policies and procedures
•Conduct annual HR compliance/standards self-audit
•Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
•Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities
This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel
What we need from you
•High school diploma / secondary education / equivalent
•2 years’ related experience in Human Resources, or an equivalent combination of education and experience
•Some college courses in Human Resources, Employment Law or related field preferred.
•Must speak fluent English
•Other languages may be preferred
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer Adjust this section to reflect what your hotel offers
