Fresher | US Customer Support

Customer Support Executive - International E-commerce Voice Process | Salt Lake, Sector V, Kolkata, West Bengal

Hiring Customer Support Executives for an international e-commerce voice process in Kolkata. Candidates with excellent English communication skills are encouraged to apply. Freshers who have completed their 12th standard are eligible.

Job Responsibilities

  • Handle customer queries through voice calls and provide appropriate assistance.
  • Communicate professionally in English with international customers.
  • Understand customer concerns and provide accurate information and solutions.
  • Follow company guidelines and maintain service quality standards.

Eligibility Criteria

  • Minimum qualification is 12th pass.
  • Freshers are welcome to apply.
  • Excellent English communication skills are required.
  • Candidates must be based in Kolkata or nearby locations.
  • Immediate joiners only.
  • Candidates must be comfortable working evening, night and graveyard shifts.
  • Planned leave will not be permitted during the first 90 days, except weekly offs.

Salary and Benefits

CTC: Rs. 27,000 per month
In-hand salary: Rs. 22,300 per month
Statutory bonus: Rs. 2,800, as applicable

Working Schedule

  • Five working days per week.
  • Rotational shifts.
  • Shift duration is 9.5 hours, scheduled between 4:00 PM and 10:30 AM.
  • Weekly offs will be provided as per the shift schedule.

Interview Process

  • HR interview
  • Typing assessment on a desktop or computer
  • Manager interview
  • Language assessment

All interview rounds will be conducted at the office. Candidates must be available to attend the interview in person.

Only local candidates who can attend the office interview and join immediately should apply.

Pay: ₹27,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: 9810198101).

Work Location: In person

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