Flipkart Work From Home Jobs for Female/Women - 12th Pass/ Graduate

Flipkart is recruiting for the position of Customer Support Representative for work from home jobs on a full-time and part-time basis. Order resolution, customer satisfaction, and communication are responsibilities. The role is not target driven and requires a good computer and internet connection. This is a good opportunity for the people who like to help others and want to work with a reputed company in India.

Key Responsibilities

• Respond to customer inquiries by phone, email, and live chat.
• Support order tracking, return requests, refund status, product details, and account-related queries.
• Address complaints with right information and through Flipkart’s support process.
• Log all customer interactions accurately in the system and escalate complex issues to the right internal team.
• Always use a polite, patient, and helpful tone in all conversations, even with upset customers.
• Meet daily and weekly performance goals for response time, query resolution, and service quality.

Required Skills and Qualifications

  • Clear spoken and written communication in English and Hindi. knowing an additional regional language is a definite advantage
  • Good problem-solving approach — you should be able to understand what the customer actually needs and find the right solution
  • Basic computer knowledge — you need to be comfortable switching between tabs, typing fast, and using online tools
  • A customer-first mindset — the goal is always to make sure the customer feels heard and helped
  • Ability to stay calm and composed when a customer is frustrated or unhappy

Experience

  • Freshers can apply; Flipkart provides full training before you go live with customers
  • If you have previous experience in customer service, BPO, or e-commerce support, that is an added advantage and may reflect in your salary package
  • No technical background required — just good communication and a willingness to learn

Working Hours

Full-Time:

  • 8 hours per day
  • 5 to 6 days a week
  • Rotational shifts including weekends and public holidays based on business requirements

Part-Time:

  • 4 to 5 hours per day
  • Flexible shift options available
  • Suitable for students, homemakers, or anyone looking for additional income alongside other commitments

Shift timings are assigned by the team lead and may change based on customer traffic and seasonal demand.

Salary and Compensation

  • Competitive salary based on experience and shift type
  • Performance-based monthly incentives — the better your numbers, the more you earn
  • Part-time employees are paid on a pro-rata basis
  • Salary details are shared during the interview process based on the role and shift selected


Benefits

  • Full work-from-home setup — no office, no commute, no relocation needed
  • Paid training provided by Flipkart before you start taking live calls or chats
  • Employee discount on Flipkart purchases throughout your employment
  • Health insurance coverage for eligible full-time employees
  • Clear career growth path: many customer support executives at Flipkart move into senior support, quality, or team lead roles within 12 to 18 months
  • Supportive team environment with regular performance reviews and feedback sessions

Who Should Apply

  • Freshers who have completed their 12th class or graduation and want to start their career with a well-known company
  • Experienced customer service candidates looking for a permanent work-from-home role
  • Homemakers or students who want a part-time income without stepping out of the house
  • Candidates based anywhere in India — this role is open pan-India
  • Anyone who is comfortable with rotational shifts and can commit to their assigned schedule

How to apply?

Interested candidates can visit the Flipkart Careers page and search for the Customer Support – Work From Home opening. 
Please send us your updated resume with your details. You can also send your resume directly to Flipkart’s HR recruiting team through the email ID provided on the Flipkart careers page.

Shortlisted candidates will be invited for an online assessment. Those who are successful in the assessment will be invited to a video interview. The total time taken from application to joining is generally 7 to 10 working days.

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