Distributor Onboaridng Assistant - Remote Support (Chennai)

Name of the role: Distributor Engineer Assistant - Remote Assistance

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.

Designation: Distributor Engineer Assistant

Language: English

Work Location: Chennai, India

Work model: Remote

Availability of working in the following time zones:

India candidates: AEST (UTC +10) and / or BST (UTC+1) - Asian & European Shift

Scope of Work:

  • Support equipment order submission and coordination
  • Assist in Bill of Materials creation for order fulfillment
  • Guide distributors on software and hardware product catalog
  • Track distributor certification progress to ensure compliance
  • Ensure distributor understands certification roadmap and timeline
  • Provide structured weekly status reporting to stakeholders
  • Provide remote support for demo environment setup and readiness
  • Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation
  • Coordinate timely escalation and resolution across teams
  • Explain or refresh any knowledge gap using existing training materials
  • Coordinate with Distributor technical counterparts to ensure alignment
  • Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

•Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)

•High attention to detail ensuring accuracy and quality of deliverables

•Clear and professional communication (written & verbal)

•Experience working in cross-functional/global environments

•Technical academic background

Good to have:

•Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)

•Foundational understanding of network security (TLS, certificates, encryption)

•Familiarity with Juniper and HPE networking platforms and solutions


Education
MBBS, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies
Skills Required
Remote Assistance, Tls, Jncia Junos, Junos, Sub Netting, Ccna, Juniper, Routing
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