Customer Care Executives required (1-3 Years Experience) Delhi NCR candidates only

Job Title: Customer Care Executive – Doctor Relations

Location: Gurgaon, Haryana

Job Type: Full-time

Experience: 1-3 years

Job Summary:

We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
  • Present and demonstrate products effectively to showcase its value – Target based.
  • Assist in doctor onboarding, profile creation, and verification on the platform.
  • Maintain and update doctor records, ensuring accuracy and completeness.
  • Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
  • Collect feedback from doctors to improve service quality and user experience.
  • Coordinate with internal teams to resolve doctor-related issues efficiently.
  • Ensure a high level of satisfaction and long-term engagement with doctors.
  • Provide insights and recommendations to enhance platform effectiveness.
  • Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills:

  • Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
  • Experience: 1-3 years in customer service, healthcare, or relationship management.
  • Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.
  • Sales acumen with strong communication skills.
  • Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
  • Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.

Benefits:

  • Competitive salary and incentives
  • Career growth opportunities
  • Friendly and supportive work environment
  • Training and development programs
  • Work with a passionate team dedicated to improving healthcare transparency.

Company Details: DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.

  • Workdays: Monday – Saturday
  • Working Hours: Day Shift (9:30am- 6:30pm) -1hr Lunch break included.
  • Website: www.docindia.org
  • Location: 5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018
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