Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Join the External Fulfillment Operations team as an Area Manager.
As Area Managers for our sellers, you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. It is field-based role and you will also lead many process improvement projects, both for the site and the network, to drive enhancements in key shop floor metrics, viz. Quality, Cost and Delivery. You must be flexible to work weekends and/or staggered shifts regularly and to travel to seller nodes to audit, launch, set up & monitor Flex operations. Manage the performance and behavior of up to 06 Amazon Operation Execuitves through effective 1:1 meetings, coaching, and mentor-ship
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
Set the vision of the team by managing individual and team performance expectations and goals.
Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.
Analyze performance metrics to identify areas of opportunity that will drive performance improvement
2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Manage the performance and behavior of up to 06 OE's as directs
Audit seller visits along with Operation Executives and ensure 100% compliance
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
Analyze performance metrics to identify areas of opportunity that will drive performance improvement
We will identify best practices across Core Network and other geographies. Developing standards and transferring knowledge to Operations team through training and coaching
Prioritizing areas with highest long-term impact
Eliminate waste: Continuously work towards eliminating waste and reducing variation.
Automation to support self-service over exception handling and Manual solutions
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
2+ years of performance metrics, process improvement or lean techniques experience

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.