Apprentice - Customer Service, Level 4

Job Description:

COMPANY OVERVIEW:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

ORGANIZATIONAL OVERVIEW:

The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for multiple clients

Role Summary/Purpose:

To answer calls and to respond to general customer's inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction

Essential Responsibilities:

  • Service calls from Customers based out of US 
  • Solve queries and concerns on the call 
  • Arrange for Services required by the Customers 
  • Provide Customer with Product and Services information 
  • Follow up on Customers inquires and resolve 
  • Recognize, document and alert the Supervisor of trends in Customers calls 
  • Recommend Process Improvements 

Qualifications/Requirements:

  • Freshers / Experienced External Candidates can be considered 
  • Minimum 10+2 (intermediate)
  • Should have Customer Centric Attitude. 
  • Excellent English Language Communication Skills. 
  • Working Knowledge of Computers. 
  • Professional Phone etiquettes and ability to work with teams. 
  • Should be willing to work in rotational night shifts. 
  • Should be Open to Change

Desired Characteristics:

  • Exceptional interpersonal skills with strong oral and written communication capabilities.
  • Strong focus and ability to maintain concentration on assigned tasks without distraction.
  • Self-motivated, highly organized, and detail oriented.
  • Proficiency in Computers / Microsoft Office

Work Timings:

Rotational night shifts

Grade/Level: 04

Job Family Group:

Customer Service Operations

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