Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Role title:Analyst, Billing Governance & Strategic ProjectsColt Level:PT2Function:Finance – Cash Management - BillingReports to:Manager, Billing Governance & Strategic ProjectsLocation:Gurgaon, IndiaRole purposePurpose of the role is to do data analysis, billing assurance & bill run confirmation activities and to support internal & external audits within the Billing Governance & Strategic Projects team.The role requires basic knowledge of billing operational processes, order management and finance systems (Kenan, Siebel, SAP) in order to highlight the mismatches between upstream and downstream systems and get them fixed, as well as to have logical mindset to always look out for improvement items and bring effectiveness via automation/process improvements.The role also requires to work in close cooperation with stakeholders like Finance, IT, Sales, Customer Relationship Manager as well as Billing internal teams.Key accountabilitiesShould be able Reconcile, validation and analyse input from the upstream systems into the Billing and other systems.By request analyse and provide proposals for resolution of identified orders which stuck in the upstream OM systems.Monitor and support Interfaces between the upstream system and the Billing System.Regular monitoring of KPIs, Dashboards, and timely action on variances/gaps if any.Support on Internal audit, ISO audit and process audit and end-to-end closure of non-conformities reportedValidation of CDRs from Switch Mediation & Billing system to ensure complete and accurate rating before the bill run. Comprehensive CDRs reconciliation at switch & mediation level for all 13 countries and 3rd party suppliers and report deviations to concerned teamsSupport daily, weekly and monthly audit of customer orders executed in the Order entry system with the Billing System to ensure the accurate Billing & Invoice generation. In addition, provide go ahead for Weekly and Monthly bill run cycles.Support the day-to-day operations to ensure that the team meets its quality, productivity and turnaround time SLA objectives.Prepare reports and graphs as and when required..Should come up with innovative ideas for effort reduction and process improvements.Key performance indicators (financial and non-financial)Meet all the set KPIs and SLAsEnsure 100% quality is maintainedEnsure 100% quality of new implemented Billing Assurance quality checksMeet all the set KPI’s for Billing Assurance process.Zero mismatches b/w upstream and billing systemsSuccessful and clean auditQuality and Assurance controlsRelationships and key contactsAccount ExecutivesService DeliveryPricing TeamFinance teamsCustomer Service TeamCustomer Relationship ManagerProduct ManagerSystem Support TeamEntire Billing teamRole specific requirementsSkills & Experience1-4 years of experience in Telecom billing operations, process improvements and Telecom BSS systems like Siebel, Kenan, Interconnect, etc.Good knowledge of SQLGood knowledge of MS Office Tools like Excel, Word, PowerpointHands on experience in Data AnalysisExperience of working and handling Telecom Billing processes like Supplier Invoice Reconciliation, Tariff Management, Customer Invoicing, Suspense Analysis, Quality & Revenue AssuranceShould be able to work on excel/advance excel for generating internal reports, to manage productivity and to perform analysis for stakeholder groupsPerson specificationAutonomyResponsible for own workAbel to create clear reports and presentationsInfluence:Requires excellent communication skills within the BG team and to the manager as well as outside the teamDeveloping relationship with other team members and stakeholdersComplexity:Problem solving attitude with unknown circumstancesThe impact of actions is immediately known and obviousShould understand complex processes and business scenariosSoft SkillsGood communicationGood teamwork and time managementGood self managing to handle different tasks in parallel and not losing the overviewProblem solving – identify problem areas and provide proposal back to the team / managerQualificationsGraduates/Post Graduates/BE/BTECH/MCAUniversity degree preferably in business, IT, engineering disciplines. Post Graduate is desired as well.Good commercial backgroundFluent in English (verbal and in written) is necessary.BehavioursExcellent communication along with listening skills to clearly communicate, influence and understand the requirements clearly without any ambiguityAbility to work well under pressure and meet tight deadlines.Personal focus on continuous improvement and innovation.Excellent interpersonal skills; able to coordinate effectively within virtual team spread at many locations and across the different teams in India and EuropeAbility to critically analyse the things from various perspectivesAbility to understand highly complex processes and conceptualize those.Demonstrates excellent decision-making skills and focused on successDisplays a high level of initiative and works proactivelyOthersBe aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.Identify risks related to process and information security and treat/ mitigate the same as appropriateWorking Hours: Will be required to work in shifts (covering India and EU working hours). Working in out of office hours as per the business need/customer requirements.What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance. Some benefit examples are:Flexible working and relaxed dress codeTwo days annually to spend on volunteering opportunitiesAccess to Online-learning PlatformBusiness mentoringoption of parking slots in the Colt Campuslunch vouchers