To manage your responsibilities effectively and ensure a smooth process while handling e-commerce accounts, claims, and collaboration with various teams, heres an organized approach for addressing each aspect of the role:Audit Company Accounts for Reimbursement or RefundsReview Sales Reports: Check payment records, invoices, and transaction logs against your e-commerce platforms (e.g., Amazon, Walmart, etc.) to identify discrepancies.Analyze Shipping Fees and Refunds: Review your shipping costs, customer refunds, and reimbursements from the platform to ensure they match your expectations.Identify Missing or Incorrect Payments: Look for any unpaid reimbursements or refunds for lost/damaged goods, shipping errors, or platform fees.2. Raising Claims with the E-Commerce CompanyPrepare Detailed Documentation: Gather all relevant information such as order numbers, shipping details, tracking numbers, photos of damages, and any customer complaints.Identify the Cause: Establish whether the issue is related to carrier mishandling, platform error, or another issue (e.g., customer returns or misdeliveries).Submit Claims: File claims promptly with the e-commerce company (or relevant third-party carriers) through the required portals or claim forms.Track Progress: Maintain a log of claim status, follow up periodically, and escalate if necessary.3. Collaborating with Other Teams to Address E-Commerce InquiriesRegular Check-ins: Organize weekly or bi-weekly meetings with key teams like customer service, operations, warehouse, and catalog to stay aligned on open issues and resolution strategies.Cross-functional Collaboration: Identify potential bottlenecks or inefficiencies within processes (e.g., shipping delays, order errors) and suggest process improvements.Clear Communication: Use collaboration tools (e.g., Microsoft Teams) to streamline the flow of information and ensure no communication gaps.4. Timely Resolution of Claims and IssuesSet Priorities: Prioritize claims based on their urgency (e.g., missing or damaged shipments) and potential impact on the business.Monitor Deadlines: Establish clear deadlines for resolving claims and ensure timely follow-ups with the e-commerce platform or carrier.Escalate When Needed: If claims are not being resolved promptly, escalate them to higher management or the appropriate platforms support team.5. Investigating Claims with Carriers for Financial ReimbursementTrack Shipments: Keep track of any claims related to lost, damaged, or delayed shipments.Claim Documentation: Ensure that all necessary documentation (e.g., proof of shipment, customer complaints, photos of damaged goods, tracking info) is compiled and submitted to carriers for reimbursement.Follow-Up: Follow up consistently with carriers for any outstanding claims. Set reminders for escalating or checking on the claim status.Analyze Patterns: Regularly review claims and identify patterns, such as recurring issues with a specific carrier or delivery route.6. Professional Development & Industry TrendsStay Updated: Keep up with trends in the e-commerce industry, especially related to logistics, customer service, and platform changes (e.g., Amazon seller updates, shipping innovations).Attend Webinars/Conferences: Join relevant webinars, and online courses, or attend e-commerce conferences to develop a deeper understanding of the industry.Implement Best Practices: Apply newly acquired knowledge to your current processes to improve efficiency and reduce errors.Required Skills:Minimum of 2-3 years of experience in Amazon Seller SupportUnderstanding the e-commerce ecosystem, including how marketplaces like Amazon, Walmart, Wayfair, etc., operate.Familiarity with e-commerce tools, seller dashboards, and understanding performance metrics (e.g., sales, fulfillment, returns).Awareness of e-commerce policies, including return policies, shipping requirements, and reimbursement protocols.In-depth knowledge of Amazon Seller Central, including how to navigate the dashboard, create and manage product listings, and handle customer issues.Experience in resolving disputes, understanding Amazons reimbursement processes, and dealing with claims for lost or damaged goods.Handling Amazon policy violations, performance issues, and seller feedbackEfficient time management skills to handle multiple tasks, often with competing priorities.The ability to stay focused under pressure while handling urgent claims, customer issues, or inventory concerns.Strong decision-making and problem-solving skills when deadlines are approaching. Knowledge of Microsoft Teams, Microsoft Outlook, and MS ExcelImportant Note:Only candidates with 2 to 3 years of relevant experience will be considered.Applicants must be open to work with the CTC as per current market standards.