All India Hiring (AIT) 2024 Service Division (B.Tech and M.Tech)

All India Hiring (AIT) 2024 - Service Division (B.Tech and M.Tech)Maruti Suzuki India LimitedFunction/ Department - ServiceRole - Territory Service ManagerMaruti Suzuki India Limited, India’s leading passenger vehicle manufacturer, invites applications for hiring of Engineers graduated from 2022 batch with an industry experience of 12 to 22 months (post B.E./B. Tech or M.E./M. Tech) as on date of Application.Who Are WeCars are what Maruti Suzuki builds. Experiences are what it creates. Experiences fueled by innovations, forward thinking, and a commitment to bring the very best to Indian roads. Turning an entire country’s need for driving, into its love for driving. However,tastes and demands keep on evolving with each new generation of Indians. Embracing change, the company continuously innovates, infusing cutting-edge design and technology to meet evolving preferences. Today, Maruti Suzuki has its eyes set firmlyon the possibilities of tomorrow. And everybody is invited on this journeyAbout Service DivisionService Vertical is the cornerstone of our success at Maruti Suzuki, embodying our distinctive edge. With an unyielding dedication to customer satisfaction, it serves as the engine propelling our achievements forward. We take pride in providing unmatched after-sales support, distinguishing us within the automotive sector. PRINCIPAL ACCOUNTABILITIES Business Growth AspectsSupporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. Technical AspectsHandling critical customer complaints and technical issues of the territoryManaging technical campaigns and recallsEscalation of product feedback at Head officeImproving customer experience by implementation of SAS in workshopsAssisting dealerships in reducing system and process related inefficienciesINTERACTIONSInternal ClientsService HO departments like Workshop Process System Development, Service Marketing etc.External Clients Entire workshop manpower including Top management.CustomersJob Location : Pan India based on the business need/requirementSelection ProcessProfile ShortlistingOnline Test (Technical, Aptitude & Psychometric) #Personal Interview (Technical HR)OfferMedical TestJoining#Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail. Eligibility Criteria Work Experience* :12 to 22 months (as on Application) post B.Tech/M.Tech Degree : B.Tech / M.Tech (Regular / Full-time only) Passing Year :2022 only Branches : Mechanical, Automobile, Electrical, ECE and Mechatronics Marks %age : 65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable) - No rounding off marks is allowed College/Universities : AICTE/UGC recognized Age : 21-27 years (as on April 1, 2024)Work experience in Automobile/Manufacturing Sector or other service related roles will be preferred. Note: Selection will be strictly based on Merit and above-mentioned eligibility criteria. No applications will be considered in any circumstances if found not meeting the above criteria.Following would not be eligiblePart time/correspondence qualificationCandidates with job changes will not be consideredCandidates with no experience/Fresher/Currently UnemployedCandidate with Color blindnessCandidate having BMI outside the range of 18 to 30Candidates working with MSIL vendors/Dealers/JV/Group CompaniesNote: Profiles sourced through Employee referral will not be considered under employee referral schemeDisclaimerPlease note that Maruti Suzuki India Limited or its authorized hiring agency does not charge any fee/payment from candidate. For details please refer to decision of shortlisting / selection / rejection of the candidate will be at the sole discretion of Maruti Suzuki India Ltd.If You Would Like To Refer Anyone, Kindly Ask The Person To Apply Through The Official Link (no Offline Application Will Be Accepted Or Entertained)Note: Profile sourced through this will not be considered under Employee Referral Policy)

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